Shipping Policy

Effective Date: February 2, 2021

At Greeny Organics, we are committed to delivering fresh, high-quality African groceries safely and efficiently. This Shipping Policy explains how we process, prepare, and deliver your orders.

1. Delivery Areas

Greeny Organics currently delivers to selected service areas within Ontario.

Delivery availability is determined by your postal code during checkout. We reserve the right to expand, modify, or discontinue delivery areas at any time without prior notice.

If your address falls outside our delivery zone, delivery may not be available.

2. Order Processing

Orders are processed during our regular business hours:

Monday – Saturday
9:00 AM – 5:00 PM

Orders received outside business hours, on Sundays, or on statutory holidays will be processed on the next business day.

Order processing times may vary during holidays, promotional events, or periods of high demand.

3. Delivery Scheduling

Available delivery dates and time windows will be presented during checkout where applicable.

While we make every effort to deliver within the selected delivery window, all delivery times are estimates and are not guaranteed.

Delays may occur due to:

  • Weather conditions
  • Heavy traffic
  • Road closures
  • Vehicle issues
  • Supplier delays
  • Inventory adjustments
  • High order volumes
  • Events beyond our reasonable control
  • Greeny Organics is not liable for losses resulting from delivery delays.

4. Delivery Fees

Delivery fees are calculated during checkout based on your delivery address and order details.

Delivery fees are non-refundable once delivery has been attempted, except where required by applicable law.

Any applicable promotions for free or discounted delivery are subject to change without notice.

5. Order Accuracy

Please review your order carefully before completing checkout.

Once an order has entered the picking or packing process, changes or cancellations may not be possible.

If you need assistance, please contact us as soon as possible after placing your order.

6. Inventory Availability

Greeny Organics uses an integrated retail inventory management system to synchronize inventory across our online store and retail operations.

Although inventory is updated regularly, occasional discrepancies may occur due to simultaneous purchases, inventory adjustments, supplier updates, or technical synchronization delays.

If an item becomes unavailable after your order has been placed, we may:

  • Offer a suitable substitute;
  • Remove the unavailable item and issue a refund;
  • Delay fulfillment until the item becomes available; or
  • Cancel the affected portion of the order.

Customers will only be charged for products that are fulfilled.

7. Fresh & Perishable Products

We take great care in selecting, packing, and transporting fresh products.

Perishable items include, but are not limited to:

  • Fresh produce
  • Meat
  • Poultry
  • Seafood
  • Dairy
  • Frozen products
  • Bakery items
  • Prepared foods

Customers should refrigerate or freeze perishable products immediately upon receipt.

Greeny Organics cannot guarantee product quality if deliveries are left unattended at the customer's request.

8. Apartment & Condominium Deliveries

For the safety and security of our delivery team, drivers do not enter apartment or condominium buildings.

Customers are responsible for meeting the driver at the main entrance, lobby, or designated curbside location during the scheduled delivery window.

Failure to meet the driver may result in:

  • A failed delivery;
  • Additional delivery charges; or
  • Order cancellation.

Perishable products cannot be refunded if delivery cannot be be completed because the customer was unavailable.

9. Missed Deliveries

If no one is available to receive the order during the scheduled delivery window, Greeny Organics may:

  • Attempt to contact the customer;
  • Attempt redelivery where feasible; or
  • Return the order to our store.

Additional delivery charges may apply for redelivery.

Perishable products that cannot be delivered due to customer unavailability are not eligible for refunds.

10. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

Greeny Organics is not responsible for delays or failed deliveries resulting from:

  • Incorrect addresses
  • Missing apartment numbers
  • Incorrect postal codes
  • Invalid phone numbers
  • Failure to provide access instructions

Additional delivery fees may apply if redelivery is required.

11. Order Inspection

Customers are encouraged to inspect their order immediately upon delivery or pickup.

If you receive:

  • Missing items
  • Incorrect items
  • Damaged products
  • Spoiled perishable goods

Please notify us within 24 hours.

Photographs may be requested to assist in reviewing your claim.

Approved claims may be resolved through a replacement, store credit, or refund at Greeny Organics' discretion.

12. Delivery Completion

An order is considered successfully delivered when it has been:

  • Handed directly to the customer;
  • Handed to another adult at the delivery address; or
  • Left at the delivery location at the customer's express request.

Once delivery has been completed according to the customer's instructions, responsibility for the order transfers to the customer.

13. Order Cancellations

Orders may be cancelled before preparation begins.

Once an order has been picked, packed, or dispatched, cancellation may not be possible.

Approved cancellations will be refunded to the original payment method.

14. Force Majeure

Greeny Organics shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Labour disputes
  • Government restrictions
  • Supplier shortages
  • Transportation disruptions
  • Power outages
  • Public emergencies

15. Changes to This Policy

Greeny Organics reserves the right to modify this Shipping Policy at any time.

Changes become effective immediately upon posting to our website unless otherwise stated.

16. Contact Us

If you have questions regarding shipping or delivery, please contact us.

Greeny Organics

Phone: (343) 770-2157

Email: greenyorganicsinc@gmail.com

Business Hours: Monday–Saturday, 9:00 AM – 5:00 PM