Orders are processed during our regular business hours, Monday–Saturday, 9:00 AM–5:00 PM. Your available delivery time will be shown at checkout. During holidays and busy periods, processing times may take longer.

You may create a customer account to make checkout easier, view your order history, and manage your account information, including your loyalty rewards. When creating an account, you are responsible for providing accurate information and keeping your login credentials secure.

If you prefer not to create an account, you may shop using the checkout options available on our website.

Our dedicated customer support team is here to assist you with any questions or concerns you may have about your order. You can reach us via email, phone, or WhatsApp, and we'll be happy to provide prompt and personalized assistance.

We offer local delivery and store pickup. Available delivery options, fees, and time slots will be shown at checkout based on your location. If you prefer to collect your order, select Store Pickup at checkout.

When you choose delivery at checkout, you agree to be available during the specified delivery time, especially for orders containing fresh or perishable products.

If you know before the close of our business day that you will be unavailable, please contact us. You may arrange for a courier to pick up your order from our store on your behalf. Your delivery fee will be refunded the following business day. Please note that Greeny Organics has no control over how long the refund takes to appear in your bank account.

If you are unavailable at the scheduled delivery time, redelivery may be arranged where feasible and an additional delivery fee will apply. Perishable items may not be eligible for a refund if delivery cannot be completed because no one is available to receive the order.

For apartment or condominium deliveries, customers or their authorized representative must meet the driver at the building entrance, lobby, or curbside.

Prefer to pick up your order? Select Store Pickup at checkout and collect it directly from our store.

We work hard to keep our online inventory accurate, but occasional inventory discrepancies can occur. If an item becomes unavailable, we may contact you about a suitable substitute, remove the item and refund you, or cancel the affected portion of your order.

You will only be charged for products that are fulfilled.

Eligible non-perishable items may generally be returned within 7 calendar days of pickup or delivery, provided they are unopened, unused, in their original packaging, and accompanied by proof of purchase.

Due to food safety considerations, fresh produce, meat, seafood, dairy, frozen foods, bakery items, and prepared foods are generally non-returnable unless they are spoiled, damaged, defective, or incorrect when received.

Please see our Refund & Return Policy for complete details.