Refund Policy

Effective Date: February 2, 2021

At Greeny Organics, we are committed to providing high-quality African groceries and exceptional customer service. If you are not completely satisfied with your purchase, we will do our best to make it right. Please review our return and refund policy below.

General Return Guidelines

  • Eligible returns must be initiated within 7 calendar days of the purchase date (for in-store purchases) or the delivery or pickup date (for online orders).
  • Items must be unopened, unused, and in their original packaging with all original labels attached.
  • Acceptable proof of purchase includes the original receipt, online order confirmation, or another verifiable purchase record.
  • All returned items are subject to inspection before a refund, replacement, exchange, or store credit is approved.
  • Greeny Organics reserves the right to refuse any return or refund request that does not comply with this policy.

Perishable Goods

Due to food safety regulations, the following items cannot be returned once they have left our store:

  • Fresh produce
  • Meat and poultry
  • Seafood
  • Dairy products
  • Frozen foods
  • Bakery items
  • Prepared or ready-to-eat foods

If you receive a perishable item that is spoiled, damaged, defective, or incorrect, please notify us within 24 hours of pickup or delivery. Photos may be requested to help us review your claim.

Approved claims may be resolved through a refund, replacement, or store credit at Greeny Organics' discretion.

Non-Perishable Products

Eligible non-perishable items may be returned within 7 calendar days if they are:

  • Unopened
  • Unused
  • In their original packaging
  • Accompanied by valid proof of purchase

Opened non-perishable items may only be eligible for a replacement or refund if the product is defective, expired, contaminated, or otherwise unsuitable for consumption.

In-Store Purchases

Bring eligible items and your proof of purchase to any Greeny Organics location within the return period.

Approved refunds will be issued to the original payment method whenever possible. Store credit or an exchange may be offered where appropriate.

Curbside Pickup Orders

Please inspect your order at the time of pickup.

Any missing, incorrect, damaged, or spoiled items must be reported within 24 hours of pickup.

Eligible non-perishable items may be returned in-store with proof of purchase within the applicable return period.

Delivery Orders

Please inspect your order upon delivery.

If your order contains missing, incorrect, damaged, defective, or spoiled items, notify us within 24 hours of delivery. Photos may be requested to support your claim.

Approved claims may be resolved through a refund, replacement, exchange, or store credit.

Delivery fees are non-refundable except where required by applicable law.

Apartment Delivery Policy

For the safety and security of both customers and our delivery team, drivers do not enter apartment or condominium buildings.

Customers are responsible for meeting the driver at the main entrance, lobby, or designated curbside location at the scheduled delivery time.

If the customer is unavailable at the scheduled delivery time, Greeny Organics may attempt redelivery. Additional delivery charges may apply.

Orders containing perishable goods cannot be refunded if delivery cannot be completed because the customer was unavailable.

Order Cancellations

Orders may be cancelled before preparation begins.

Once an order has been picked, packed, or dispatched for pickup or delivery, it cannot be cancelled.

If cancellation is approved before order preparation begins, a refund will be issued to the original payment method.

Refund Processing

Approved refunds are typically processed within 5–10 business days to the original payment method.

Depending on your financial institution, it may take additional time for the funds to appear in your account.

Store credit or product replacement may be offered where appropriate.

Pricing & Inventory

While we strive for accuracy, pricing, product descriptions, promotions, and inventory availability are subject to change without notice.

Greeny Organics reserves the right to correct pricing or inventory errors and to cancel or modify orders affected by such errors.

Delivery Delays

Delivery times are estimates only.

Greeny Organics is not responsible for delays caused by weather conditions, traffic, road closures, equipment failures, supplier shortages, or other circumstances beyond our reasonable control.

Changes to This Policy

Greeny Organics reserves the right to modify or update this Refund & Return Policy at any time without prior notice. The version of the policy in effect at the time of purchase will apply to that transaction.

Contact Us

If you have any questions about this policy or your order, we'd be happy to help.

Phone: (343) 770-2157

Email: greenyorganicsinc@gmail.com

Business Hours: Monday–Saturday, 9:00 AM – 5:00 PM